Spiritual Lush- Return, Refund and Shipping Policy

Spiritual Lush Shipping and Returns Policy

All Sales Are Final

Due to the nature of the product we cannot accept ANY RETURNS ANY EXCHANGES 

*DISCLAIMER*

We ask for a minimum of 3 business days for processing. 

Once processed (3 business days), your order is shipped (up to 3 business days to get to you for shipping)

Orders are shipped using the United States Postal Service (USPS) and UPS on Mondays and Thursdays. In the case of a holiday, orders are shipped on the next business weekday. 

Spiritual Lush recognizes the following holidays: 

Jan. 1 New Year's Day 

Apr. Good Friday and Easter

May. Memorial Day

Jun. 19 Juneteenth

Jul. 4 Independence Day 

Sept. 4 Labor Day 

Nov. 23 Thanksgiving Day

Nov. 24 Day after Thanksgiving 

Dec. 24 Christmas Eve

Dec. 25 Christmas Day

Dec. 31 New Year's Eve

When shipped, you will receive an email containing your order tracking information.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice. 

REPLACEMENT ITEMS

If an item arrives damaged, please let us know within seven days, and we will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.

RETURNS

-  All sales are final unless an error occurred on the behalf of Spiritual Lush

-  No returns or discounts will be provided for final sales.  

- Due to the nature of Spiritual Lush products, we are unable to accept returned products.

PRODUCT INFORMATION

Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using any products. 

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777 or UPS at  1 (800) 742-5877. Spiritual Lush does not hold responsibility for packages that are delivered, lost or stolen. We do not issue refunds for packages that state being delivered, lost or stolen.

Please keep in mind, we are a small business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.

If you have any issues, questions or concerns about your order, please email us at talese@talesenicole.com